When clients call the real estate office, most customers see selling their homes as a move in the right direction. The prospect of selling represents a fresh start for them. On the other hand, Joyce didn’t appear to be thrilled or enthusiastic about the possibility of selling her house.
Realtors have a sixth instinct about their customers, and both sisters thought Joyce was harboring a secret in this situation. Maybe there was a secret that would make selling the house nearly impossible. They’d had run-ins with people who sought to hide negative aspects of their homes in the past and knew how damaging this could be when they had to find a client to buy a home.